Return & Quality Guarantee Policy
Our Commitment to Your Satisfaction
At DoforFuture, we stand behind the quality of every transaction on our platform. We understand that your business depends on reliable manufacturing. If a product you receive does not meet the agreed-upon standards, we are here to make it right.
Our Quality Resolution Process
If a product is not manufactured to your standards, our dedicated support team will immediately activate the following process:
Guidance and Recall: The Do for Future team will guide you through the steps to formally recall the non-conforming product from your customer.
Free Re-manufacturing: We will ensure the product is re-manufactured to the correct standard 100% free of charge by the original manufacturer.
Satisfaction Guarantee: Our primary goal is to ensure your end-customer is completely satisfied with the final product.
Compensation: To compensate for any inconvenience caused, we will also provide you with a discount on a future order.
Our Return Policy
We want you to be completely happy with your purchase. If you are not satisfied, we offer a simple and free return process.
Key Highlights:
20-Day Return Window: You have 20 days from the date you receive your item to initiate a return.
Free Returns: We provide a free return shipping label for qualified reasons.
Full Refund: Once we receive your return, we will issue a full refund to your original payment method.
You Can Return Your Item For a Full Refund If:
You Don't Like It: The product isn't a good fit, doesn't meet your expectations, or you simply changed your mind.
Financial Reasons: You encountered an unexpected financial issue and can no longer afford the purchase.
Quality Issues: The product arrived damaged, defective, or has a quality problem.
How to Initiate a Return:
Contact Us: Log in to your account and visit our [ https://www.doforfuture.com/contact ] contact our customer service team at [insert email address/phone number] within the 20-day window.
Provide Details: Let us know your order number and the reason for the return.
Receive Your Label: For eligible returns (based on the reasons above), we will email you a pre-paid return shipping label.
Ship It Back: Pack the item securely in its original packaging (if possible), attach the label, and drop it at your nearest shipping location.
Important Conditions:
The item must be returned in its original condition: unused, unworn, and with all original tags and packaging.
The return must be initiated within 20 calendar days of the delivery date.
For quality issues, we recommend including photos of the damage or defect when you contact us.
When Your Refund Will Be Processed:
After we receive and inspect your returned item, we will process your refund within 3-5 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
